Moving Tips - Moving Guide - Mover
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Moving Tips and Our Online Moving Help Site
Moving can be stressful, and we can help. With “a million
things on your mind” you may be feeling a little anxious when
moving or relocating to a new neighborhood. That is why we have
prepared this Moving Help Site Online to help you
prepare to make the move.
To help minimize moving anxiety and help make moving efficient
we have put together a list of moving issues in the form of a moving
guide with answers to specific moving queries. If there is something
that requires further information, please contact one of our professional
mover sales representative, they are there to help guide you with
your moving adventure.
Tips on the best time to contact a
At USA Movers, we specialize in last minute moves. Contact us for
additional information and guidance if you need help with a sudden
and unexpected relocation.
Online Moving Help and Guidance when items need to be packed
At USA Movers we understand that you may need materials to help
with your move. Please ask your sales representative for help with
a price list and other moving tips and suggestions.
Guide to doing your own packing
Yes, you can if you wish pack your own items. If you need any supplies
we do offer free box deliveries. Speak to your sales representative
for more information.
Click here for packing
tips and suggestions, and packing supplies please click
Tips on what to do about your antique items
At USA Movers we understand that you may have special items that
need extra attention. For this very reason we have modern moving
equipment and team leaders to assist in these special circumstances.
Moving Guide to Specialized Services
USA Movers Drivers
- Trained to handle your relocation, from pick up to delivery.
- Extensive experience in the handling and transportation of specialized
- Extensive knowledge in a large variety of moves, such as Piano
relocation and fine art.
Guide to the USA Movers Foremen
- Coordinate with drivers to ensure that all shipments arrive
on-time and in good condition.
- Coordinate with the people at each point of the move to ensure
that the loading and unloading go smoothly.
- Coordinate with drivers to ensure that the utmost care is taken
whilst transporting merchandise to and from the locations.
- Our foreman are ready to handle any problem that may arise.
Guide to the USA Movers movers
- Fully trained to assist with many types of moves and relocation
and other specialized requirements that may be necessary.
- Fully trained for using the appropriate packing equipment for
the specific moving job at hand.
- Easily recognizable by their USA Movers uniforms.
- Courteous and polite.
Guide to USA Movers Equipment
- We use State-of-the-art Tractors trucks and Trailers.
- Air-ride vans with a suspension system that guarantees safe
- Power lift gates.
- Wide doors, also located on the side, for heavy and large piece.
- Climate controlled trucks, (& storage facility, if needed),
to maintain specific temperature and humidity levels inside the
van to protect sensitive cargo.
Moving Guide to Other Service
- Specialized packing materials and service.
- Climate controlled warehousing available.
- Component consolidation.
- Uncrating, assembly, and debris removal.
Whether you're moving high-value electronics, sensitive computer
equipment or delicate works of art, USA Movers relocation and moving
services have the transportation capabilities you need. Our climate-controlled
fleet is specially equipped to control and continuously monitor
the climate inside the van. Other features of this service are listed
Guide to Climate Control Features
- Specific temperature and humidity levels can be set.
- Periodically throughout the trip, the on-board computer system
measures and records these temperature and humidity levels.
- A record of these climate readings is available to you when
your shipment arrives, so you can verify that the proper environment
has existed en route.
Knowing the real cost of moving
The cost of the move depends on the type of move you require.
1: Local moves are priced according to an hourly rate. The cost
will be determinated according to manpower multiplied by the duration
of the job.
2: For an interstate move, your charges are based on the amount
of household goods you wish to ship cross-country. At the time of
your estimate, your sales representative will be happy to explain
the itemized charges on your estimate. If you need information relating
to packing, crating, uncrating and coverage, please contact your
sales person for more information and guidance on moving charges.
Moving help, getting an estimate, and our moving checklist
Please use the Request
a Quote Form to help estimate the cost of your move.
To receive an estimate, fill out the on-line form and your sales
representative will contact you to set up an appointment for a free
on-site or if you prefer an estimate via e-mail or by phone.
Your sales representative usually sets, when you have scheduled
a local move, the time frame. They check that the time you prefer
is free, if not they will arrange another time that suits you.
"Window" on long distance moving
When your move is first booked, it is difficult to estimate exactly
when the driver will arrive at your home. We will give you a range
of 3-4 days during which the driver will arrive. You will receive
notification 48 hours in advance of the day that the driver will
arrive at your home to load your belongings.
Help with your questions during the transport phase of your move.
Once your goods have been picked up, the first contact department
is the Dispatch department, and secondly, the sales person who helped
plan your move. Your sales person should have given you the name
and telephone number of a contact person in that department.
At any time during your move you can always contact USA Movers
at 1-800-989-6900 or you may also check on the status of your shipment
online through our Tracking System
Delivery dates and the arrival of your belongings guide
Before your belongings are loaded on the truck, you and your sales
representative should have agreed on a delivery date.
In reference to long distance moves, you will receive notification
of delivery 48 hours prior to delivery. You, or someone you have
designated on your NY Movers Movers paperwork to take your place,
must be present to accept delivery and pay all charges. In the event
that no one is available, your shipment could be placed in storage
at an additional charge. Be sure that you give your sales representative
contact numbers where you can be reached throughout the move.
Guide to binding and non-binding estimates
A non-binding estimate requires you to pay based on the actual
items you requested us to move and the actual services performed.
There is no limit.
A binding estimate is a price that has been given to you based
on your information that is guaranteed by your sales person not
to exceed 10% of the price given. That is unless additional services
are performed that are not specifically listed on your paperwork.
You must complete additional paperwork for any items to be added
to your shipment or to have additional services provided.
Guide to extra charges when moving
If you have not included areas such as, an attic, crawl space or
storage shed in your initial conversation then these items are considered
Often these storage areas are forgotten when working up an estimate
and remembered only when it is time to load the truck. The cost
of moving these additional items would have to be added to the estimate.
To avoid this situation, be sure you have highlighted all of these
areas to your sales representative at the time of the estimate.
a Quote for a free online quote.
Guide to extra charges when moving into or out of a multilevel
If you live on the second or third floor of a building, the foreman
may have to charge for "stair carries” on long distance
moves. However, on local moves this is included in your hourly rate.
Your sales representative will let you know if the situation at
your current home will require these charges. Since your sales representative
does not visit your new home, you will have to let him or her know
about the layout there.
Tips on when the moving truck and movers can’t
park up close to the house
As a customer it is advised that you highlight any parking regulations
and restrictions to your sales representative when discussing the
estimate. If we are not able to park the truck close to an entrance
to your home, you may be charged for a "long carry". Often
tree branches grow low over roadways not allowing for the height
of a truck.
Narrow streets and driveways can restrict accessibility to your
home, making it necessary for the driver and helpers to carry your
belongings a longer-than-normal distance. If the distance from your
home to the truck is too great for the driver and helpers to carry
your belongings, we may need to load your belongings on a smaller
"shuttle" truck before placing them on the actual moving
van. Use of a shuttle truck is also an additional charge. On local
moves shuttle truck on pick up are free of charge.
Document requirements when making a move
There will be a number of documents that you will be handed. They
are as outlined.
Your driver will present you with the Order for Service
Bill of Lading
Order for Service: The mover will prepare an order
for service which you and the mover must sign before the shipment
is picked up. This document must contain the following information:
1: The shippers name, address and telephone number
2: Consignee’s name, address and telephone number
3: The name address and phone numbers of the carrier
4: Agreed pick and delivery time
5: A complete description of the special services offered
6: An order number or job reference number
7: The amount of probable cost and the method of payment of the
8: Maximum amount to be paid in Cash, Certified check, or money
order to relinquish possession of a C.O.D, (Cash on Delivery) shipment.
10: The shipper requests notification of charges and the address
at which such communication will be received.
Bill of lading (paperwork)
The mover will issue you with a bill of lading at time of pick
up. This document is a receipt of your goods and represents a contract
between you and your mover. The type of service you require will
determine the bill of lading. For example, a local move is an hourly
rated service and Long Distance is an estimated cost, based on your
total inventory list that has been supplied to your movers etc.
Your moving company will explain the contract in further detail.
Inventory List (paperwork)
Your selected moving company will document your household goods
upon pick up and also at the delivery destination during unloading.
This document will also record the condition of your household goods
upon pick up.
If any damages are incurred they need to be addressed immediately
to the Moving companies Customer Service Department, with a written
letter explaining the damages or any other grievances you may have.
If any additional services are necessary, the driver, with your
signature must also complete the Additional Services Performed Origin/Destination
Service and Delivery Report
Help with what payment options are available
Most moves require payment upon delivery by cash, or postal money
order. Other payment options such as credit card and purchase orders
may be pre-arranged. However these options need to be discussed
with your sales representative to select the one that works best
In the event that your employer is paying for the move, the employer
may pre-arrange to be billed via invoice. In other words a purchase
order. Whatever payment option best meets your needs, be sure that
all the arrangements are made before your belongings are packed
Guide to extra coverage and what it covers
during your move
(a) What if something is damaged while it is being shipped?
Keep in mind that you are moving Long Distance and occasionally,
some minor damage occurs during shipping. We have several options
to protect your belongings. Review the coverage plans with your
sales representative to select the plan that best fits your needs.
A valuation of $0.60 cents per pound per article is provided at
no charge, but we recommend that a higher valuation be declared
to adequately cover your belongings in the event of damage. As an
example, suppose your new television purchased for $500, weighing
50 pounds, is damaged beyond repair. Minimum coverage of 60 cents
per pound per article would entitle you to $30. USA Movers does
offer additional protection plans with Bakers International Insurance
that will adequately fit your needs. Ask your sales representative
about Value Protection and Extra Care Protection.
(b) What is Value Protection?
Value Protection (DVP) provides for reimbursement for any lost
or destroyed item at its depreciated value, up to the dollar amount
you declare as the total value of your possessions. Minimum valuation
under this plan is .25 times the weight of the shipment. Here, if
your belongings were damaged beyond repair, you would receive actual
cash (depreciated) value for each item, up to the total amount declared
as the value of your shipment.
(c) What is Extra Care Protection?
Extra Care Protection (ECP), in the U.S., provides for the full
cost of repair, or the full cost of replacement of any household
item that may be damaged or lost during your move, up to the amount
that you declare to be the total value of your belongings. Replacement,
if necessary, is at today’s prices, not at depreciated cost.
This full replacement protection includes many matched sets and
pairs, such as candlesticks, lamps and chairs. Please ask your sales
representative about Bakers International Insurance.
(d) Important Notes to consider.
You may check your homeowner's insurance. Some policies cover property
Consider purchasing short-term insurance that covers the move if
your property is very valuable.
Unlike most property insurance, valuation does not automatically
pay for any damage. It must be clearly shown that the mover was
responsible for the damage.
Items in boxes not packed by the mover are not covered, unless
the outside of the carton provides clear evidence that the entire
box was damaged during the move.
The mover is responsible for any electronic item that does not
function after the move only if there is clear evidence that the
item was dropped or mishandled during the move.
The customer has nine months after the move to file an initial
claim against the mover. The mover is legally obligated to acknowledge
any claim within 30 days and to resolve it or offer a settlement
within 120 days. The customer is legally responsible to pay for
the move, even when claiming extensive damages. The customer must
go through the claims process to receive compensation for any damages.
If a settlement cannot be reached, the customer either can sue
the mover or seek arbitration.
Storage guide and the type of storage available
to help with the move
At USA Movers moving and storage we offer short and long term storage
options. Please click on Moving
and Storage for more storage help.
Moving guide to appliances, and what
to do with them in preparation for the move
Appliances such as washers, dryers and refrigerators must be disconnected,
and the washer must have a stabilizer installed. Again, your sales
representative can refer you to an appropriate professional to perform
Tips and help with protecting your upholstered
USA Movers use a special moving quilts. They are heavy, wraps that
protect your furniture from being soiled. Click on packing
tips and suggestions for more moving and packing tips and
(b) Can I pack anything in the drawers of my dresser or desk?
It is advised that all loose items must be packed in boxes to prevent
damage during transport.
(c) Can my valuables and personal documents go with the moving
It is strongly advised that you keep your valuables and personal
paperwork with you at all times during the moving process.
(d) What should I do to prepare to move my waterbed?
Waterbeds need to be drained completely. Fiber-filled waterbeds
need to be professionally vacuum-drained in advance of your move
date. Your sales representative can refer you to a professional
to perform these services.
Guide to what you should keep with you rather
than loading on the truck
Please be sure to carry enough clothing, medications, toiletries,
etc. to last from the load date until the last day of the delivery
window. We do suggest that you keep small valuables such as jewelry
and family photographs and videos with you during the move.
There are several household items that are considered hazardous
materials and cannot be moved with your other belongings.
These include aerosols, gas cans, paints, varnish, corrosives,
batteries, matches, nail polish and remover, ammunition, explosives,
cleaning fluids and detergents. Please consult your sales representative
for guidance and tips if you think you have anything else that may
not be safe to transport on the truck.
Guide and Tips on what to do about plants
Plants & pets, for obvious reasons, can’t be loaded on
Help with the moving and transport of your
(a) Can I transport my car?
It is possible to transport your car, please consult your sales
representative for guidance and tips.
(b) Does USA Movers provide motorcycle transportation?
There are occasions that we do offer uncrated motorcycle transportation.
Please consult your sales representative for more guidance and tips.
Guide to the "Do’s and Don'ts"
We at USA Movers Moving recognize ourselves as reputable businessmen
and therefore recommend the following do’s and don’ts:
Please read carefully.
- Always make sure that you have a written agreement between you
and the mover for the service and billing of lading.
- Always make sure that the physical inventory record of your
household goods is accurate as to the number of items, condition
of furniture etc.
- Make sure to understand the coverage that has been allocated
to your particular move.
- Allow enough adequate time to schedule your move and also for
- Make sure to provide all the necessary contact numbers and or
addresses where you can be reached en route, or at destination
- Ensure that everything has been removed from your premises and
that everything has been documented on the inventory list.
- File a claim if you determine that your shipment has sustained
loss or damage.
- Believe any estimate or statement of probable cost given by
an estimator, except a written confirmation letter.
- Expect the mover to provide boxes, cartons or other packing
materials free of charge.
- Expect the mover to provide any clean-up services, disconnection
and reinstallation of appliances, fixtures free of charge.
- Leave your old residence until the moving company leaves unless
a friend, neighbor is available to act on your behalf.
- Fail to make arrangements to have in cash, or postal money order,
the maximum amount shown on the order for service unless credit
has been arranged for in advance.
- Sign any receipt for your household goods until you are certain
that they are all delivered and there has been no apparent damage
that has been not been noted on the shipping papers.
Moving Tips - Moving Guide - Mover Checklist
The Best Moving Help Site Online...